Refund Policy

This policy covers add-on slot packs bought by roasters on BeanHub (see pricing). Listing beans and browsing BeanHub are free, so there is nothing else to refund.

BeanHub does not sell coffee. Purchases of coffee from a roaster's shop are between you and that roaster, and their own refund policy applies.

If you're not happy with an add-on slot pack for any reason, ask for a refund within 14 days of purchase and we'll refund the full amount, including any tax charged.

After 14 days, purchases are generally non-refundable, but we'll still refund you if you were charged by mistake, charged twice, or the slots were never added to your account.

Email [email protected] from the address on your BeanHub account, with your order number from the receipt email. You can also reply to the receipt itself.

Payments are processed by Lemon Squeezy, our reseller and merchant of record, so the refund is issued by Lemon Squeezy to your original payment method. It usually appears within 5–10 business days, depending on your bank.

When a purchase is refunded, the slots it added are removed from your account. If you then have more beans listed than your remaining slots allow, we may unpublish the most recently added beans until you are back within your limit. Your bean details are kept, so you can republish them later.